ShareMiles ("we", "us", or "our") operates an intercity carpooling platform that connects ride hosts and passengers through our website, progressive web app (PWA), and Android mobile application (collectively, the "Service").
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. By creating an account or using the Service, you agree to the practices described in this policy.
This policy applies to:
This policy does not cover third-party websites, payment apps, or messaging services you may use outside ShareMiles after contact details are shared following a confirmed booking.
We collect information you provide, information generated through your use of the Service, and limited technical data from your device.
| Data category | Examples | Required? |
|---|---|---|
| Identity & contact | Name, email, phone | Email required; phone optional but needed for verification features |
| Profile | Photo, preferences, bio | Optional (improves matching) |
| Trip & booking | Routes, dates, messages | Required to use core features |
| Location | GPS during active trip tracking | Optional; permission-based |
| Device / diagnostics | Push token, analytics, logs | Automatic; notifications optional |
We use personal information to:
We process your information based on: (a) performance of our contract with you to provide the Service; (b) your consent where required (e.g. location, notifications); and (c) our legitimate interests in operating a safe, reliable carpooling platform, subject to your rights.
The Service may integrate with or rely on the following categories of third parties:
Analytics and error reporting on ShareMiles are primarily first-party—event data is sent to our own servers, not sold to advertising networks.
The ShareMiles Android app requests certain device permissions. You can deny permissions; some features may not work without them.
| Permission | When requested | Purpose |
|---|---|---|
| Internet | At install | Connect to ShareMiles servers for account, search, and bookings |
| Location (precise & approximate) | When starting trip tracking | Share driver progress with confirmed passengers during an active trip |
| Foreground service (location) | During active trip tracking | Continue location updates while the app is in the background during a trip |
| Notifications | On first launch or when enabling alerts | Booking requests, messages, and trip reminders |
You can revoke location or notification permissions at any time in your device Settings. Trip tracking can be stopped from within the app when you are the driver.
For Google Play Data safety disclosures, we declare collection of: name, email, phone number (optional), user IDs, photos, messages, app interactions, crash logs, device identifiers, and approximate/precise location (during trip tracking only).
We retain personal information for as long as your account is active or as needed to provide the Service. We also retain data as necessary to:
When you delete your account, we delete or anonymize personal information within a reasonable period, except where retention is required by law or for legitimate business purposes (e.g. completed trip records). Backup copies may persist for a limited time before automatic deletion.
We implement technical and organizational measures designed to protect your information, including encryption in transit (HTTPS/TLS), access controls, and restricted employee access on a need-to-know basis. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
If you believe your account has been compromised, contact us immediately at hello@sharemiles.in.
Depending on applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:
You can:
We will respond to verified requests within the timeframes required by applicable law.
ShareMiles is not directed at children under 13 years of age, and we do not knowingly collect personal information from children under 13. Users must be at least 18 years old to offer rides as a host (see our Terms of Service).
If you believe we have collected information from a child under 13, please contact us and we will take steps to delete it.
ShareMiles is operated from India and primarily serves users traveling within India. If you access the Service from outside India, your information may be transferred to and processed in India or other countries where our service providers operate, with appropriate safeguards.
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. For material changes, we may notify you by email, in-app notice, or push notification. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
For privacy questions, data requests, or complaints, contact:
ShareMiles Technologies Pvt. Ltd.
Email: hello@sharemiles.in
Website: www.sharemiles.in
Grievance officer (India): ShareMiles Privacy Team — hello@sharemiles.in (subject line: "Privacy grievance"). We aim to acknowledge grievances within 72 hours and resolve them within one month, or as required by applicable law.